PRESS RELEASE BY MBD...

UK CALL CENTRES MARKET RESEARCH REPORT

RELEASED: JANUARY 2008

After researching the UK call centres market development and taking into account various other factors the following conclusions can be drawn from MBD's report:

MARKET REVIEW 2003-2007:

The number of call centres in the UK is believed to have increased by 3% to 6255 in 2007, consolidating growth of 6% in the previous year. This follows year-on-year growth in the previous three years. Overall, the number of call centres increased by an estimated 17% between 2003 and 2007. The increase during the latter part of the review period is a partial reflection of companies returning call centre operations to the UK, as customer relationship management becomes a higher priority. In addition, the market has also been driven by the expansion of existing operations.

MARKET FORECAST 2008-2012:

The number of call centres in the UK is expected to continue to increase over the five year forecast period up to 2012. Annual growth levels are expected to be more moderate than ion previous years partly reflecting the increasing maturity of the market and the trend towards offshore outsourcing. However the growth in offshore outsourcing is expected to be more moderate than previously anticipated as an increasing number of companies are returning their call centres to the UK., thus generating demand for UK based call centres. In 2012, the number of UK call centres is forecast to reach 7145, representing overall growth of 14% compared with 2007. Annual growth levels are expected to fluctuate between 2% and 4%. The sectors with the strongest growth potential for call centres are expected to include energy & utilities, banks, and the public sector.

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